Privacy Policy
Crannage Gardens
Last updated: [insert date]
1. Who We Are (Data Controller)
Crannage Gardens is the data controller responsible for your personal data.
If you have questions about this policy or your data, you can contact us using the details provided on our website.
2. What Personal Data We Collect
We may collect and process the following personal data:
Name
Email address
Telephone number
Property address (where services are provided)
Details of enquiries, quotes, and services
Communications with us (email, phone, contact forms)
We do not intentionally collect special category data.
3. How We Collect Your Data
We collect personal data when you:
Contact us via our website, email, phone, or social media
Request a quote or book services
Communicate with us regarding ongoing work
4. Lawful Basis for Processing (UK GDPR)
We only process personal data where we have a lawful basis under UK GDPR:
PurposeLawful BasisResponding to enquiriesLegitimate interestsProviding quotes and servicesContractCommunicating with customersContract / Legitimate interestsLegal or accounting recordsLegal obligation
5. How We Use Your Data
We use your personal data to:
Respond to enquiries and provide quotes
Carry out garden maintenance services
Manage appointments and customer relationships
Keep business and financial records
Comply with legal obligations
We do not use your data for automated decision-making or profiling.
6. Data Sharing
We do not sell or rent your data.
We may share data only when necessary with:
Accountants or professional advisers
Legal or regulatory authorities if required by law
All third parties are required to respect data protection laws.
7. Data Retention
We only keep personal data for as long as necessary:
Enquiry data: up to 12 months
Customer records: up to 6 years (for tax and legal purposes)
Data is securely deleted when no longer required.
8. Data Security
We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.
9. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent (where applicable)
You can exercise these rights by contacting us.
10. Complaints
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk
We encourage you to contact us first so we can resolve the issue.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Cookie Policy
Crannage Gardens
Last updated: [insert date]
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off.
Analytics Cookies (Optional)
These cookies help us understand how visitors use our website so we can improve it (e.g. page visits and traffic sources).
We do not use cookies for advertising or tracking across other websites.
3. Cookie Consent
In line with UK GDPR and PECR, non-essential cookies are only set after you give consent via our cookie banner.
You can change or withdraw your consent at any time through your browser settings.
4. Managing Cookies
You can control or delete cookies through your browser settings. Disabling cookies may affect website functionality.
5. Third-Party Cookies
If we use third-party services (such as analytics tools), those providers may set cookies. These cookies are governed by the provider’s own privacy policies.
6. Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page.
7. Contact
If you have questions about our use of cookies, please contact Crannage Gardens using the details on our website.