Terms and Conditions
Crannage Gardens
1. Introduction
Welcome to Crannage Gardens. These Terms and Conditions govern your use of our website and our garden maintenance services. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services.
2. About Us
Crannage Gardens provides garden maintenance and related services, including but not limited to lawn care, hedge trimming, weeding, planting, jet washing, fence painting and general garden upkeep.
3. Services
3.1 All services are subject to availability and may be tailored to individual customer requirements.
3.2 We reserve the right to refuse or discontinue services at our discretion, including where access, safety, or payment issues arise.
3.3 Any descriptions of services on our website are provided for guidance only and do not constitute a binding offer. 3.4 Any service or date of can be changed at our discretion but we will endeavour to privide a fair notice where possible.
4. Quotations and Pricing
4.1 Quotes are provided based on information supplied by the customer and/or site visits.
4.2 Prices may change if the scope of work changes or if unforeseen issues arise.
4.3 All prices are stated in GBP unless otherwise specified. 4.4 We will price match any written quote for the same work. We will beat it by at least 5% but have discretion to decline any quote or work.
4.5 Any discounts or offers can be withdrawn and voided at anytime.
4.6 Refer a friend promotion needs to be made clear the time off signing up that you are being referred.
4.7 This promotion also requires 3 months of payments to clear before the gift is awarded.
5. Payments
5.1 Payment terms will be agreed prior to work commencing.
5.2 Payment is due upon completion of work unless otherwise agreed in writing.
5.3 Late payments may result in suspension of services and/or additional charges.
5.4 Plan monthly payments are paid by either standing order, invoicing, bank transfer or cash.
6. Cancellations and Rescheduling
6.1 Customers should provide reasonable notice for cancellations or rescheduling. A minimum of 24 hours before due work.
6.2 We reserve the right to charge for late cancellations or missed appointments.
6.3 Services may be rescheduled due to adverse weather or circumstances beyond our control.
7. Customer Responsibilities
7.1 Customers must provide safe and reasonable access to the property and garden areas.
7.2 Pets must be secured during service visits.
7.3 Customers are responsible for informing us of any hidden hazards, underground utilities, or special conditions.
8. Health and Safety
8.1 We take all reasonable steps to work safely and professionally.
8.2 We are not liable for damage caused by pre-existing conditions, hidden obstacles, or factors outside our control.
9. Liability
9.1 Crannage Gardens will not be liable for any indirect, incidental, or consequential losses.
9.2 Our liability for direct loss or damage is limited to the value of the service provided.
9.3 Nothing in these terms limits liability for death or personal injury caused by negligence.
9.4 We take no responsibility for any damage or injury caused by use while on your property.
10. Website Use
10.1 Website content is provided for general information only.
10.2 We make no guarantees that the website will be error-free or continuously available.
10.3 You must not misuse this website or attempt to gain unauthorised access.
11. Intellectual Property
All content on this website, including text, logos, and images, is the property of Crannage Gardens unless otherwise stated and may not be reproduced without permission.
12. Privacy
Any personal data collected will be handled in accordance with our Privacy Policy and applicable data protection laws.
13. Changes to These Terms
We may update these Terms and Conditions at any time. Any changes will be effective once published on the website.
14. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales
14.1 We are insured and registered for lower tier waste disposal.
15. Contact
If you have any questions about these Terms and Conditions, please contact Crannage Gardens via the details provided on our website.
16. Discounts
16.1 Any discount or promotion can be ended or voided at anytime without notice
16.2 All discounts are only eligible to specified customers
16.3 Discounts can be changed without notice
16. We can decline any discount as needed.
17. GDPR and Personal information
17.1 Your personal information will be kept securely
17.2 We will never sell your information
17.3 We will only keep your personal details while we are working together and they are relevant
17.4 We will only share your details securely to third parties that we use to store customer information.
18. Our Plans
Our garden maintenance plans are sold as an ongoing subscription product ("The Product") designed to maintain your garden on either a Bi-Weekly (Fortnightly) or 4-Weekly schedule.
The Product includes scheduled visits, routine upkeep, and seasonal care as outlined in your specific plan description.
This is a complete, recurring product subscription, not a one-off ad-hoc service.
2. Payment & Billing
Monthly Subscriptions: Payments are automatically charged on a recurring monthly basis to spread the cost of your plan evenly throughout the year.
Annual Subscriptions: Paid upfront in full. Annual plans include a special discount and cover the agreed-upon term without recurring monthly charges.
Failure to process a monthly payment may result in a temporary suspension of scheduled visits until the account balance is settled.
3. Cancellation & Refund Policy
2-Week Cooling-Off Period: You have the legal right to cancel your plan within 14 days (2 weeks) of your initial purchase date ("Cooling-Off Period") for a full refund, provided no garden visits have taken place. If a visit has already been carried out within this initial 2-week period at your request, a proportional deduction will be made for the work completed.
Cancelling After the Initial 2 Weeks: * Monthly Plans: You may cancel your monthly subscription at any time after the initial 2-week period by providing at least 30 days' written notice before your next billing date.
Cancellation fee of £50 if cancelled between 1st September and 28th February.
Annual Plans: Annual upfront packages are non-refundable after the initial 14-day cooling-off period, as the discounted rate applies to the full yearly commitment.
4. Access to the Property
You must ensure clear, safe, and unobstructed access to your garden on your scheduled visit dates.
If our team is unable to gain access to the property due to locked gates, pets, or other obstructions, the visit may be forfeited or subject to a rescheduling fee, as our scheduling relies on fixed routes.
5. Weather & Rescheduling
Gardening is weather-dependent. In the event of severe weather conditions (e.g., heavy snow, torrential rain, extreme heat), we reserve the right to reschedule visits for the safety of our team and the health of your garden. We will notify you promptly and rearrange the visit as soon as possible.
6. Changes to Terms
We reserve the right to update or modify these terms at any time. Any changes will be communicated to active subscribers with reasonable notice prior to taking effect.